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FYI, PLEASE SEE BELOW FOR MOST
UP TO DATE IMPORTANT INFORMATION:



"Our hearts go out to everyone
affected by Hurricane Helene!"

As always, we will do our best to respond to
messages within 5 business days.


Please note: 
Dr. Lichtig & Dr. Hanaway are out of the
Office until December 5th.


Are your follow-up
pre-appointment forms completed?

***Your physican asks that you go to the questionnaire section of your portal and fill out ALL the forms in ESTABLISHED
PATIENT QUESTIONNAIRES.

Is your CREDIT CARD up to date?
Please provide updated information by following the steps below. This portal is HIPPA compliant.

***Click on "Invoices & Payment" tab
***Click on Add/Edit Credit Card and follow the prompts


UPDATES for Dr. Lichtig's Patients:

Dr. Lichtig has not had a price increase since 2018, therefore her Functional Medicine Appointment pricing will be increased to $500 per hour and will take effect on June 1, 2024. This was a difficult decision to make, as we know the effect it can have on our patients. We thank you for your understanding and support during this change. We care about you as a whole person and will always provide a place you can come to with your health concerns and feel safe and at home, listened to and cared for.



If you have an urgent or medical emergency, please go to urgent care or the nearest emergency room and contact your Primary Care Physician.




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Secure Messaging:
All requests will be responded to within 5 business days.
Thank you for your patience.
*Direct all non-clinical requests such as Lab Ordering, Payments, Scheduling and
"how to" questions to: 
Kerstin, our Clinic Assistant.
*If you send a clinical message to your provider and a response requires review of your medical chart, clinical decision making, or more than 5 minutes of physician time, you may be charged a consultation fee and/or advised to make a follow up appointment.



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Hours & Appointments:
Appointments are by appointment only and are
conducted in-person or via telehealth.

To Schedule :
Contact Kerstin, our clinic assistant,
through secure messaging.



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Specialty Labs:

These are specialty labs which can only be purchased with your physician's referral. There is an additional $25 kit fee for any specialty labs for additional testing, in addition to the cost of the lab itself, whether we recommend, have you order, or we order 1 kit vs 4 etc., a fee of $25 applies and will be
collected at the time of your appointment. 



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Supplements:
Fullscript (who now carries Thorne products)
10% DISCOUNT when ordered via our online dispensary -
Free shipping on orders > $50 https://us.fullscript.com//welcome/fam2fam
See why we offer supplements through this online dispensary: 

*Xymogen Ordering Directions*
choose "I have a referral code" (code: werfamily)
Enter Practitioner last name: Hanaway
Enter your email address
- Click Verify
If you have an urgent or medical emergency, please go to urgent care or the nearest emergency room and contact your Primary Care Physician.

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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